Page 3 - Group Leader Handbook

Group Leader Responsibilities

While you may have been a group leader before, Churchill House would appreciate it if you could read through this section
to understand the role and responsibilits of the Group Leader in a Churchill House school , which may be different to the
responsibilities you may have had with any other company.
Group Leader Contract
The list of responsibilities as stated in this manual constitutes the job description of a Group Leader. Even if Group Leaders are
not presented with our contract (which should be supplied by the Churchill House sales department or the agency they work for)
we require any Group Leader that is present at the school to meet the standards set out in the responsibilities listed. Churchill
House School of English will replace any Group Leader with a member of our own staff if they believe them to be having a serious
adverse effect on the their group’s education, welfare or safety.

The Group Leader’s Role

While the group leader is not employed by Churchill House, these are the duties that Churchill House expects the group leader to
perform in return for a place at the school:

Communications with the group
● Group leaders represent their students in all communications with the school.
● Our managers will hold daily group leader meetings to pass on information and instructions for the students, which the GLs
can pass on in their own language.

● If anyone in the group needs help with anything—any problem or requests—the group leader can communicate this
effectively to us and we can work together to find a solution.

● Because of the importance of the group leader in communicating with the students we require a GL to be contactable at all
times.
Group Leader Attendance

● Group Leaders are required to attend all daily group leader meetings, supervise their groups in the accommodation and during
activities/excursions. Group leaders must remain on campus overnight.

Supervision of Students

● Group Leaders are required to help our staff supervise their students, particularly in the accommodation building and during
activi-ties/excursions. Actively supervising students helps control their behaviour and makes life easier for everyone!
Student Welfare

● One of the key responsibilities of the group leader is to ensure that the students are well looked after while they are with us.
Our team is there to help, but the group leader’s knowledge of the students and ability to talk to them in their own language is
crucial to identifying and managing any problems that occur.

● There are also some things that we cannot do, for instance if a student needs to go to a doctor they will need a translator who
can express their problems and talk to their parents about possible treat-ment, so this is the GL’s responsibility.

Customer Service issues
● We rely on group leaders to communicate with us on all aspects of summer school life, and to help us try to resolve any
problems they might have.

● For instance, group leaders will talk to our man-agement on behalf of their students if they have a problem with their
accommodation or if there is anything special they would like us to book for them, such as an optional excursion.
Student Discipline

● We need to ensure that all the students behave well at our school so that everyone has a good time. If there is a problem the
group leader can help us talk to the students and find a solution to the problem.
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us and we never wish to have to replace a group
leader but we have and will do so if necessary.