Page 6 - Group Leader Handbook

Arriving at the School Our Transfer Service

If you have booked a transfer from
When you arrive at the school you will be met by our team and we will begin the pro- Churchill House you will be met in Arri-
cess of induction which, depending on the time you arrive, will take the following for- vals by a member of our staff who will be
mat: wearing company uniform and will have

 Welcome to the school a sign with your group name on it. They
will contact the coach driver and lead you
 Inductions. We provide inductions for both Students and Group Leaders which ex-
to the coach/minibus that will take you
plain school rules, schedules and information about lessons and activities.
to the centre. Please note that coach
 Allocation of accommodation. Please note: Depending on the time you arrive, we traffic at airports is very tightly controlled
might not allocate accommodation immediately. It is sometimes better to do other
things first. and there may be a delay before the
coach is allowed to come to pick you up.
 Brief tour of the campus to show you where to find the office, dining room, meeting This delay is completely out of our hands
point etc
but we will do our best to get you going
 Dinner
as soon as possible.
 Free time to unpack
Transfer FAQS
 Meet our activities team to go into evening activities together
How will I know who is collecting me
from the airport?
Things to do on arrival
At the airport, as you come through secu-
There are a few pieces of important administration that we would like to do as rity, you will see a member of Churchill
soon as you arrive: House staff with a t-shirt or sweatshirt
holding a sign saying Churchill House
Passport and visa checks. For groups that need visas to enter the UK we are
Summer Centres
required by law to make copies of all visas and passport pages for all students
and GLs. These will be returned to our Head Office where they will be stored Please introduce yourself to them and
safely and eventually destroyed securely. they will take you to your transport to the

Storing valuables in the safe. We recommend that no-one keeps large amounts centre.
of money, passports or valuables in their bedroom; we can collect them on arri- What do I do if I can’t find the person
val and store them safely in our office. collecting us at the airport?

Student Emergency Contact details. We ask all our clients to provide the emer- If you do not see our Churchill House
representative, please call the Emergen-
gency contacts (i.e. their parents) for all students so that we can contact them
cy Transfer number:
in an emergency, for instance if they are taken to hospital. Most agencies will
have provided this information in advance, but we will ask you to provide any 0741 9373 983
missing information. Will the coach stop on the way to the
school?
Important note about room allocations
Not usually. If anyone in your group needs
Allocating bedrooms is very complicated so it is done in advance of your to use the toilet or buy food, they should
arri-val and takes into account any room allocations made in advance. If do it before you leave the Arrivals.
you have any problems with the rooming allocation when you arrive we
cannot make any changes immediately but we will check the
accommodation the next day and will try our best to help.

6