Page 8 - Group Leader Handbook

Student Illness and Injury

Illness
● If a student is sick and cannot attend lessons or activities the group leader must supervise them until they are able to return.

● If anyone appears to have a contagious illness please inform the Centre Manager immediately in case we have to isolate them
from the other students.
Doctors

● If a student needs to see a doctor our staff will try to arrange an appointment but it is the group leader’s responsibility to take
the student to the clinic, help translate and discuss treatment with the parents if necessary.
Medical care

● Churchill House has some First Aid qualified staff onsite who can help with minor injuries. However, they are not medically
trained so cannot administer drugs.
● In the event of a life threatening illness or injury whilst offsite and without a member of Churchill House Staff present, the
Group Leader should call 999 and ask for an ambulance or telephone our school’s emergency telephone number where a
member of our staff will telephone the relevant emergency service. Group Leaders must accompany any member of their
group to the hospital.
● For injuries that are more serious the student may need to go to a hospital. On arrival at a hospital the injury will be triaged on
arrival and the medical team will decide how urgent the injury is and whether they need to be seen immediately or whether
they can wait. For less serious injuries, the student may have to wait several hours before they see a doctor and the group
leader must supervise them throughout.
Costs of medical care and transport to the hospital

● Any costs relating to medical treatment must be paid by the customer. This includes transport to the clinic/hospital, medical
treatment (if applicable) and any medicines.
● The cost of medical treatment is dependent on the agreement your own country has with the United Kingdom. EU citizens with
an EHIC card and some nationals of countries with reciprocal agreements with the UK will receive treatment free but would
have to pay for prescription medicines.
● Citizens from countries without a national agreement (e.g. Russian, Chinese, Mexican) must pay for treatment at the hospital.
Claiming costs back from travel insurance policies

● While you should always check the details of your insurance policy, the general process for claiming money back is:

Churchill House is not responsible for any medical costs or transport and cannot make an insurance claim on your behalf.
If you have to take a student to a doctor/hospital
1. Take their passport, EHIC card (if EU citizen) and insurance details

2. Take your mobile phone

3. The student should pay for any transport/treatment but keep receipts for any expenditure as they may be able to claim it
back from their insurance policy

4. Give the student’s home address to the doctor/hospital. Please do not give the school’s address except as temporary resi-
dence—this may affect any insurance claim.

8